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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Do you provide OEM service?

Globally, we have provided high-quality processing services for global peers for many years, and regard the OEM/ODM cooperation model as a core strategy of our company's long-term development. Customize product parameters, labels, packaging, instructions, and delivery processes according to customer requirements, and conduct strict quality inspections in accordance with customer requirements.

How many production equipment do you have?

We have 10 production lines for pulleys and idlers, 4 production lines for rubber conveyor belt, 2 workshops for steel structure prefabrication.

How do you pack and protect the machine?

We usually provide pallet or form to protect the goods, guarantee all the machine and accessories in good situation.

What's the average lead time?

We will start production as soon as possible after finalizing the design with you, even for large equipment, we can usually complete it within three months.

What's the product warranty?

We provide 12 months warranty from outlet day, take full responsibility for the quality issues.

What certifications can you provide?

We usually provide SGS, CE, ISO ZTS certifications, we can also assist you to apply others if you have special requirements.